ccdalla wrote:
Okay…I’ve now bricked TWO HDTV Live Plusses trying to upgrade to this version of firmware.
The first one, I figured I screwed up the process by removing the drive before it was ready (like, after it erased the flash and rebooted, but before it actually finished writing the new firmware), so I took the heat and bought a new one, but now, the same thing has happened with my new unit.
Here’s what goes on:
I boot up the device while it’s working.
The menu comes up at “Found firmware update” (or whatever it says). I press “enter”.
The screen then comes up with something like “New firmware version: 1.03.39_B. Confirm you want to update?”. I move the cursor to “OK” and press “enter”.
The unit spends a few seconds reading from the flash drive, then the “rebooting” screen with the little spinner comes up.
After 20 seconds or so, the unit reboots and comes back to the WD logo and “WD TV Live Plud HD Media Player” screen.
Again, the unit accesses the flash drive for several seconds (up to 20 or so), then it stops.
After another few seconds, the screen goes blank (in fact, the unit stops trying to feed video to my monitor, because the ‘HDMI2’ source ID comes up).
That’s it. Nothing else happens. Ever.
If I hold the button on the left side of the unit while applying power, it’ll come up with the “insert a USB drive with firmware to recover your WDTV.”
If I insert a flash drive with 1.03.39_B, it’ll access the drive for 20 seconds or so, then stop driving the screen, and then nothing.
If I insert a flash drive with the rollback version of 1.03.29B (1.03.29B was what was on my unit fresh out of the box), it sees it, blanks the screen, then comes up with the “updating firmware” screen after 15 seconds or so. The progress bar comes up, and goes up to 100%, says “upgrade complete”, and displays the “rebooting” screen with the spinner, then the unit reboots. If I leave the flash drive in the USB port, this process repeats (“updating”, progrss bar → 100%, “complete”, “rebooting”…pause…“updating”…ad infinitum). If I remove the flash drive, the unit comes up at the WD logo, and then hangs.
Either the firmware upgrade process is seriously jacked, or there’s a step missing from the instructions.
Which is it?
What is the make and model of your TV? We have identified a problem that is basically identical to this that occurs with a handful of Sharp TVs. It’s an HDMI handshaking issue. You should be able to recover your unit by connecting it via composite or component, completing the firmware upgrade, and then downgrading to 1.03.29_B. We’re currently working on a solution for this issue.
Please send me a private message or post again here (or both) if you continue to have problems.