WD my passport is not recognized, the computer management says:

WD External Drives WD Portable Drives
1

The request could not be performed because of an I/O device error. What does this mean??
The model is WD my passport 0748 500 GB P/N: WDBKXH5000ABL-01

2

An Input/Output device error means a physical communication/databridge malfunction. If replacing your hard drive’s USB cable does not allow for your unit to be recognized (In this or in another system), then the hard drive itself will need to be replaced.

3

Thanks for your clarification Trancer,

So that means that all data is lost?. Is there any way to retrieve?

Regards,

Alvaro

4

It depends on the status of the storage volume itself. However, confirmation requires physical analysis. As such, I’d recommend contacting a professional data recovery service company in order to safely verify the integrity of your data.