WD My Cloud V2 Will Not Go To Sleep After OS 5 Update

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

After updating my WD My Cloud to My Cloud OS 5 it will not go to sleep when am not using it.

I don’t know if this is a issue with My Cloud OS 5 or if there something wrong with the drive?

Tried resetting it to factory default and checking if Drive Sleep is enabled but that didn’t work the drive still remained spinning.

Mine is a WD My Cloud 2nd Genration only a few months old from WD Recertified.

Any help on how to resolve this issue would be great.

Thanks.

2

Use the forum search feature, magnifying glass icon upper right. There are a number of past discussions on the sleep issue with OS5 both in this subforum and in others. See if there is a solution to the issue in one of those past discussions.

This subforum…
https://community.wd.com/search?q=sleep%20category%3A257

Entire OS5 subforums…
https://community.wd.com/search?q=sleep%20category%3A252

It should be noted that the OS3 firmware likewise had sleep issues and in that case one typically had to disable services (Twonky/DLNA media server, iTunes, etc.) in the My Cloud Dashboard and or use SSH to disable various firmware modules. For example, many past discussions on the OS3 sleep issue in the single bay My Cloud subforum: https://community.wd.com/search?q=sleep%20category%3A105

3

I will take a look now, trying to stay away from using SSH never used it before scared if I mess something up and also looks very confusing to me. Twonky/DLNA media server, iTunes, etc are disabled within the My Cloud Dashboard.

4

After looking through posts none of them have worked. Was working fine after the update should have never have updated it.

Similar to the problem these people are having.

5

Given up with the My Cloud salvaging the 4TB Hard Drive and throwing the enclosure in the trash never buying WD again.

Can a moderator please delete this topic.

7

Why not downgrade back to OS3 if you are unhappy with OS5? A number of people have posted discussions doing so: https://community.wd.com/search?q=downgrade%20category%3A252

User Fox_Exe has some directions that should work to roll back a single bay v2.x My Cloud back to OS3. One can try keeping their data and bypass the mkpart step(s) that involve creating and formatting the partitions.

Second gen directions:
English: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/_Unbricking_en.txt
Russian: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/_Unbricking_ru.txt
usbrecovery.tar.gz: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/usbrecovery.tar.gz
Alternate method files:
uImage-wdrecovery: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/Developing/uImage-wdrecovery
uRamdisk-wdrecovery: https://fox-exe.ru/WDMyCloud/WDMyCloud-Gen2/Developing/uRamdisk-wdrecovery
Latest second gen firmware: http://support.wdc.com/downloads.aspx?g=904

9

WD unlisted this topic because I asked them to, could not delete it beacuse I did not have the permission to delete my own topic???

Moved on to this topic instead

Yes must admit My Cloud OS 5 was a bad choice, which I knew about these problems before I updated.

10

Took the 4TB drive out of the My Cloud a couple of weeks ago now am having zero issues what so ever.

The main problem was the My Cloud Unit or My Cloud OS after taking the drive out and putting it a Linux NAS or HTPC I have faster speeds up to 120 MB/s, the drive goes to sleep as it should do, I can also shut down the server without un plugging it.

So yeah not buying another WD NAS device,only the drive in future. :grin: