I am heartily sick of WD MyCLoud.
I’ve followed all of the instructions - which have to be searched for. THere is no obvious follow through system for setting up the device. The Quick Installation Guide is laughable.
Initially, OK, I can plug it in, and my router finds it and I can get at it on its IP address.
Then the software will not install - ring WD 9-6, M-F. Great - it was Friday evening.
I noticed that the firmware was out of date, so updated that. Now the software runs OK. WHy not suggest that instead of a phone call?
However, whilst I can connect on the internal network, Cloud Access shows as “Failed”.
I’ve followed all of the suggestions in the forum:
- Changed MyCloud - Settings - General - Configure Cloud Access to Manual
- I added the required ports to my home hub
- I allocated that to the MyCloud device
- And finally added DMZ access
Cloud Access still fails. I have checked the firewall log on the router - no messages, so it has not tried to stop this. Along the way, I’ve changed the time and date to what it should be in the UK, changed the timeserver to the same on e used by my homehub, so that they are in sync. Each time I have changed remote access in the WD MyCloud IP page to Off, and backl to ON. Each time it fails. I’ve turned the WD MyCLoud off, and left it 30 seconds, then plugged it back in.
I’ve now lost half a day to this rubbish.
Please can someone help - if not, then it goes back to the shop as unfit for purpose.