WD Elements 20tb clunking noise after few hours

Portable Drives My Passport
1

I have a WD Elements 20tb external drive hooked up to my pc.

I don’t use the drive often, but after my computer has been on a few hours, the drive will suddenly make a clunking noise for a few seconds. It does not sound good.

It’s strange because I’m not doing anything to access the drive, but it does this randomly. What is this? Is this a sign that the drive is dying?

2

Hi @homesauce
Have you checked our knowledge base articles?
(Support for Western Digital Hard Drives | Western Digital)

Try this one.

Have you opened a Support Case?
If not, contact Western Digital Technical Support for assistance.
[Contact Us | Western Digital]