Which device do you have? I see you’ve posted this under My Cloud Home, but this device is not supported by WD Drive Utilities.
The following is from the Drive Utilities help page:
The WD Drive Utilities software supports the following WD external hard drives:
- My Passport®
- My Passport Edge™
- My Passport Ultra™
- My Passport Ultra Metal Edition
- My Passport Slim™
- My Passport SSD
- My Book®
- My Book Duo
- The following Mac drives when they have been reformatted for Windows operating systems:
- My Passport for Mac
- My Passport Edge for Mac
- My Passport Air™
- My Passport Studio™
- My Book for Mac (USB 3.0)
- My Book for Mac
- My Book Studio (USB 3.0)
- My Book Pro
Note: The WD Drive Utilities software does not support:
- Other manufacturers’ hard drives
- WD hard drives that were not originally configured for the WD Drive Utilities software
