WD Discovery 3.4.89 and macOS 10.15 Catalina Support

arieloek4 · October 27, 2019, 10:06pm

Last version installed on a clean Mac OS Catalina install and says drive is offline. But Plex is working and running on My Cloud.

Anyone with similar issue?

FloridaClay1 · October 29, 2019, 8:49pm

Didn’t work for me.

bischuss · October 29, 2019, 8:49pm

what is worrying is that the 64 bit does not date from Catalina and that WD did not release a compatible version …can we have at least one piece of information?

mugwump64 · October 29, 2019, 10:04pm

no idea what’s with you guys, but the latest update removed my troubles: the wd-drive is working again under Catalina, drive is mapped, still think that communication could have been a little better, but overall I am happy, that the issues seems to have been solved with the update…

roback1 · October 30, 2019, 9:30am

I just installed latest update and removed my troubles. I can see my cloud home in finder. Everything works good:)

FloridaClay1 · October 30, 2019, 10:19am

Me too. What a relief!!!

tpurdue · October 31, 2019, 3:57am

For those who have problems installing the updated software, i.e. stuck at 66%, etc. I booted my mac into Safe Mode to install the software and it installed fine. Reboot after install and you should see your drive again.

simonwong · October 31, 2019, 8:42am

Didn’t work, the installer crashed at 66% in safe mode, any other security setting we need to change?

simonwong · October 31, 2019, 8:46am

I tried turning off the fire wall, didn’t help either, this is a nightmare, anyone want a cheap second hand WD HD?

simonwong · October 31, 2019, 11:58am

@SBrown i’ve spent 6 hours, tired every single suggestion here, results are the same, installation crashed at 66% please do something about it.

tpurdue · October 31, 2019, 1:16pm

Have you tried the new “new” package? The one posted in this forum didn’t work but the one here did.

simonwong · October 31, 2019, 1:40pm

Yes that’s the one i tried, i’ve download it 6 times, tried all 6, same results.

SBrown · October 31, 2019, 1:56pm

@simonwong

Get all the logs My Cloud Home: Collect Desktop App Logs
Send the logs to support along with the make, model etc… of your mac. https://westerndigital.secure.force.com/ind/?lang=en_US

simonwong · October 31, 2019, 2:17pm

There’s no such directory as I’ve manual deleted it.

JZiegler · October 31, 2019, 4:45pm

I have also attempted to download the newest version in the website since it Appeared on 10/23. It has always stopped working at 66%. My wife and I plan to try all weekend to get it to work. I am not sure it ever will.

SBrown · November 1, 2019, 2:33pm

@JZiegler @simonwong Have you contacted support?
If yes, PM me your support case number

lmf · November 3, 2019, 1:35am

I really don’t know what else to do. To clean, to change. How is it possible that I am not able to install WD Discovery with Catalina. I am still unable to get the Drive in the Finder. Help please !

JZiegler · November 3, 2019, 7:37pm

I submitted a request on Sunday, November 3. Can you advise me how to “PM” you so that I can forward the case number. I do not know how to “PM” as I am a new user to the support system. It seems when I reply to this email, it posts to the string automatically.

lmf · November 4, 2019, 12:21am

Suggets send an email to : wdsupport@wdc.com

john.andersen95 · November 7, 2019, 12:47am

I did the uninstall and now I cant install the WD desktop for mac, WD myCloud shows the mycloud drive buts now its not visible to my Mac finder, or photo software