WD 2TB external hard drive will not connect out of the box

I recieved a 2 TB external hard drive for Christmas that I am just getting around to today. When I plugged in the drive the light turns on and I can feel it turning but nothing else happens. It never shows up under my devices. I am not sure what else to do to get it working.

Hi melopoly526,

It’s possible that the 2 TB WD external hard drive that you have might have a raw file system and needs to be reformatted to make it compatible with your Mac computer. Refer to the link below to see how to reformat the drive:

You can also try the troubleshooting steps mentioned in the link below: