Warranty issue

Hi.
I my self Rojit Yengkhom i bought WD hard drive 2tb form Amazon on 23 June but now is not responding. Since u have 3yrs warranty i want support form the end. As P/N- WDBYVG0020BBK-0A & S/N- WXN2E617NMZR

THANK

Hi @Rojit,

Please refer to the following article for further troubleshooting steps:

Title: Windows or macOS Cannot Find My Drive
https://support-en.wd.com/app/answers/detail/a_id/12455

Please refer to the link below to test the drive using Drive Utilities:

Title: Setting up and downloading WD Drive Utilities:
https://support-en.wd.com/app/answers/detail/a_id/13880

If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb