Video streaming stops after 20 -30 minutes

I have an exact same issue but wasn’t able to fix it. Did it work for you?

Feragui, static IP setting on the cloud didn´t help. Still the same problem.

Mike, sorry if I didn´t get it right, but shall I note the IP setting of MyCloud and use EXACTLY the same as a default setting on my TV?
Thank you and sorry again, I´m just a final user and not an IT specialist.

Just a change to static IP on WDMyCloud as described here didn´t help.

No, leave the WD dashboard settings out of it, put back how it was and forget about it. Mine is still on the default “DHCP” setting. You want to use your router settings to assign a fixed IP to the Samsung TV that is WITHIN your router’s DHCP broadcast range, one that your router might assign using DHCP. This should be under “IP allocation” or similar. Your router will still use DHCP and assign IPs on its own to other devices, but your TV will always get the same IP from the router. Then on your Samsung TV, tell it to use this same static IP. For me it auto-populated the other fields, which worked, although I changed the gateway IP from the WD server access address to that for my router. If there should still be an issue, make sure the server program on your WD (in my case, Twonky) is also seeing your TV at the same fixed IP you assigned. Has been working flawless for me.

I have twonky server 8.5 installed on my WD My Cloud EX2. Here is the solution that works for my SAMSUNG BD-C6500 player. No disconnecting any more:

  1. Enable Secure Shell connections (SSH) on your WD My Cloud EX2 device. (Settings -> Network -> Enable SSH)
  2. Connect to your WD My Cloud EX2 (… or another server you use) via SSH. I use WinSCP for this task (
  3. Find twonky server configuration file twonkyserver.ini . It is located here on my WD My Cloud EX2 device: /mnt/HD/HD_a2/.twonkymedia
  4. Edit the file: twonkyserver.ini
  5. Find string: ssdp_beat_time
  6. Modify settings like this: ssdp_beat_time=3620 (default value was 1810 so I doubled the default value)
  7. Save the file
  8. Restart your twonky server

That’s all. It should work also for you.

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Thank you very much for your help. I ended up at the point No.2 :wink:
Can you please advise me as how to connect to WD My Cloud EX2 via WIN SCP? WIN SCP installed and asks me for a hostname, what should I type there?
Sorry for asking such stupid questions but I didn´t use SSH before.

You can use your IP address instead of hostname.

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Thank you very much. In by you mentioned file twonkyserver.ini I only found the following setting related to SSDP:

Port number for the SSDP heartbeat. Default: 1900


I din´t change it yet as I don´t wonna do anything wrong. Is this the value that should be changed?

Thank you

The right parameter is ssdp_beat_time
If there is no such parameter then add those lines in your twonkyserver.ini

# Set the SSDP heart beat period parameter

But I’m affraid that this parameter might be new in twonky server version 8.5 that I installed manually.

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Thank you. Is there any exact position in the ini file where I should add the lines or the position doesn´t matter and I can just add it to the end of the file (as a last line)? I don´t wanna make a piece of dead hardware from my twonky server :wink:
And can you please advise me where I can find my actual twonky server software version?

You can put the parameter ssdp_beat_time anywhere in the twonkyserver.ini
Your actual twonky server version is displayed on twonky server status screen http://hostname:9000 (where hostname is your WD My Cloud IP address). There is probably twonky server version 7.2.9-6 bundled with actual WD My Cloud firmware 2.11.168.
Latest (paid) twonky server version for current WD My Cloud EX2 is here
For other hardware/firmware/twonky combination you can search here
The basic manual how to install latest twonky server manually I found here

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My current firmware version was the latest version 2.11.168. So I edited twonkyerver.ini according your reccomendation (added “# Set the SSDP heart beat period parameter ssdp_beat_time=3620”) and restarted WDMyCloud.To my big surprize it seems to be still alive and working after my crazy playing :wink:
Within a week I´ll let the folks know if the issue was solved. I only have to find a time to watch some movies.
Thank you for your help, willingness and patience!

You can do quick check if the parameter works:
This small value should lead to nearly immediately disconnect.

Thank you. For now I´ll let my wife and kids test the streaming by watching movies from WDMyCloud. They were sick and tired of endless disconnections, thanks to you I did my part by the modification and now it´s on them to check it out :wink:

So it didn’t help. I was told that the streaming was interupted 3 times yesterday. Could it be that there’s a problem with the router?

No, I don’t think so. The problem is in Samsung devices. (I didn’t have problems with another devices in the past.)
The solution that I described here is really working … but unfortunately not for twonky server version 7.x.x … how I expected and how you found.
You probably should try to install version 8.5 for solving the problem.

Thank you. I’ll try it.

You may be on to something about the router, or a combination of router and Samsung TVs. Several months ago I purchased and connected a Linksys router to my AT&T gateway/router, with the devices configured so that the Linksys handles all router functions. I put the TV back to using DHCP, so no longer an assigned IP from the router. And guess what? Still no disconnect issue. I should have added a better router sooner, now have strong wi-fi throughout the house too, whereas before the master bedroom upstairs on other side of house was a dead zone.

I have a WDMyCloud 6TB that I experience the same thing on. The problem is… in trying to follow your direction to modify the twonkyserver.ini file, I enable SSH, but am prompted for a username. The MyCloud settings only have you configure a password. I have tried all possible user names but still cannot access. Any additional advice would be greatly appreciated.