Very slow transfer speed (only to private space) - My Cloud Home

I bought a 1-bay My Cloud Home, 6 TB capacity.

I have installed the WD Discovery software and checked the low transfer speed on any type of file, video, image, document…

I’ve checked all the documents and I can’t find the reason for this low speed.
My question is why there is such a difference in speed between transferring to a user’s private folder (with WD Discovery) and the public folder (with Windows Explorer, without WD Discovery).

It doesn’t look like a network problem, as the My Cloud Home hard drive behaves differently in the two tests I describe below. Please note that both tests were performed by transferring the same file, with a Gigabit PC, connected by Cat6 cable to a Gigabit router. In fact, in test A the speed offered by the My Cloud Home product is more or less reached. My question is… why is it that using option B, that speed is not reached? Obviously option A is not useful, because documents in the public area are not visible in mobile applications or on the web. I need to achieve a speed like the one reached in test A, but in the users’ private space (WD Discovery). I need help, otherwise I will have to request the return of the product.

A) If I try to write a file in public space, using the Windows file browser, the speed is higher than 100MB/s.

B) If I try to write a file in my user’s space, using the drive mapped by the WD Discovery software, the speed does not exceed 18MB/s.

I would be very grateful if someone could help me. It doesn’t seem to be a network problem, since the network can be seen in test A that it can reach that speed…

Thank you very much in advance

I have the same issue, the only problem I can think of that is the hard drive speed is 5400rpm and that’s why the data speed on uploads and downloads are so slow.

Crawlerbasher thanks for your answer.

Yes, but the curious thing is that if instead of using the user’s private space (with the WD Discovery applications) you use the public space (with the Windows explorer) the speed is much higher, so it doesn’t seem to be a problem specific to the disk…

You also have those speeds with the two tests I explained? More speed in public space than in private space?

With this speed I think I will have to return it. But it’s a shame, because from mobile applications it works very well, it’s easy… but with this slowness…

I would like to see WD to tells us why this is the case.
And if there will be a fix for this.

I just can’t understand why we need to the software on our machines, we should be able to accesses the machine natively on our network and use the software for advance features like auto backup etc…

Have you experienced even slower speed on copying a file that someone has uploaded to a shared folder on the same device to a private space. I don’t understand how the data been copied from the same hard drive be even slower than uploading file.

I also don’t understand why we need WD Discovery to move files (copy, paste, organize…). For settings an configurations, yes, but for daily use…

Do you know how I can contact WD’s support team? I opened an issue on the portal more than a week ago and haven’t received a response yet…

Because if I don’t get an answer I think I will return it

I think its like that as standard.
I brought this because of WD been a well known brand.

But I could have built a better NAS for the same price buy buying a Raspberry Pi and a 7200rpm hard drive or even solid state.