Most of my large data transfers from USB to NAS through the NAS backup utility will stop with an status of “Cancelled”. It will run for several hours at 96% complete (it goes up to 96% complete in a couple of minutes and then stays there), but the data is never copied. I don’t know what it is doing during the hours that it is shows in progress, but nothing ever gets done as far as I can tell. This is happening regardless of the USB device that is connected. Smaller backup jobs do complete successfully, so the larger transfers are the issue.
Is there a log file that I can view to help determine what issues I am running into trying to copy data to this NAS?
I am attempting to transfer files from USB devices connected directly to the NAS. The USB to NAS backup feature was one of the main features I intended to use to transfer data off USB drives to the NAS without having to get my computer involved in the process. I have not attempted to transfer files via a transfer initiated on my computer across the LAN (which I would expect to be slow given my current network setup). The USB to NAS feature is currently disable on my NAS, and WD support has not been able to re-enable it. So the NAS is just sitting here gathering dust waiting to be returned to the store. I have one week and limited time now to try to resolve these issues.
I did find the following in an NAS email alert…
Following events are generated on your WDMyCloudEX4 WDMyCloudEX4-16.Event title:Exceeded share directory monitor resource limitEvent description:Share directory monitor watch limit has been exceeded. Reduce the number of directories and restart the device to ensure all items are viewable in remote access.Severity:InfoEvent code:2300
