Hi from Ireland,
We acquired the My Cloud Home and started to use it through the Family folder.
The main reason we bought it was for this functionality as we are about 8 people collaborating on the my cloud over 3 countries and we cannot rely on the web apps to work. The direct access through Windows mapped drive was our main reason again to purchase this device.
Overnight the firmware upgraded without our consent and as people already explained, the family folder disappeared for everybody except me the device owner.
This is unacceptable, and such change should be approved by your users before being deployed.
Do you realize how much disturbance and inconvenience you are causing and you are remaining silence on this page since July 22nd, which is a sign that you do not know what to answer.
We expect a fix as quickly as possible…
