3 posts were split to a new topic: Removed post
here is a link to get the old wd dashboard v1 https://1drv.ms/u/s!An8E1TjppR7igZt2Xg9ldMjerQB6Mw
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I have the same problem. Support offers strange advice that does not solve the problem. The installation of version 1.4.4.5 helped me. Thank you!
I have not installation even 1.4.4.5 :(((
Mysticism. Windows 10 x64 installation recently. In what a problem?
Hello All
Can any of you verify if your user data is stored under C:\ partition ? If your āUsersā folder is not under C:\ is it configured by Windows or by yourself ?
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User data is under c:, configured by Windows.
Verstuurd vanaf mijn iPad
Just so everyone knows, we are working to fix this issue with the Dashboard. Though I donāt have a specific date, Iām sure weāll be getting the fix out as soon as possible.
- Unistalling WD SSD Dashboard Service. Not unistalling automatically
- Reboot (required!). The service is marked for deletion and deleted only after a reboot.
- Install 1.4.4.5
- Enjoy
So WD, whats the deal here?
We already got July and your software still is not working?
Yourāre wokring on this problem since April??? Really??
Get your stuff working!
I opened a support case now.
Letās see, what your āworld-class service and support teamā will say to this.
What did the support team say?
I can see that it is still not workingā¦
They are stil workingā¦
Verstuurd vanaf mijn iPad
They wrote me on 13. July:
"I understand that you are facing issues while installing the WD SSD dashboard in your computer. We apologize for the inconvenience caused to you so far. Please allow us to inform you that our engineering team is aware of this issue and they are working on it.
We will get back to you as son as possible with an update on this issue."
Since then still no news
I got it to install by right clicking on the installation exe file and 'Run as Administrator. in the pop-up menu.
Hi nicknike ,
Thanks for the response.
I also have the SSD Dashboard installed now! Thanks WD.
Van: peter.g [mailto:wd@discoursemail.com]
Verzonden: vrijdag 18 augustus 2017 18:52
Aan: aj.meijer@chello.nl
Onderwerp: [WD Community] [WD SSD Products/WD SSD Drives & Software] Unable to install WD SSD Dashboard
https://community.wd.com/u/peter.g peter.g WDStaff
August 18
Hi nicknike ,
Thanks for the response.
i called there world class tech support this morning and opened a case. though i did tell them i wanted a refund and they could have the drive back 
and iāll move to another brand. all they said it was a known issue and they donāt know when it will be fixed GRRRR. then the rep told me to fight with the retailer where i bought the drive last june. so i did and they refunded me my $$$ and i went with another brand seeings how they canāt get there act together.
while realizing that WD is a new player in the SSD game so I am sure they will have this mess sorted out soon
Why is this not fixed yet? in fact they bought out SanDisk and it seems both versions of the software do exactly the same thing. iāv used crucial in the past and not had sandisk or WD ssd dashboard ever installed before. Iāv tried cleaning up reg keys which were created by the installer before it fails, and cleanup any folder i can find in program folders too. Still fails of course. What is the deal here? why is this issue on going this long? Iām gonna return this drive and back to crucial at this point.
SOLUTION: (at least here)
Had the same problem in corporate environment: trying to install SANdisk SSD Dashboard v2.3.3 each PC with Win 8.1 x64 would give the āprevious versionā error without ever having Dashboard installed.
This post pointed me in the right direction. We use roaming profiles with folder redirection, thus not every folder of userās data is on C:
So I logged on as local admin without folder redirection and off we go! Installed like a charm.
same problem in danish
