Unable to connect remotly

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I have the MyCloud 2T on my network it works perfectly, but I have not been able to see any files with my phone when the phone  is not connected to my network. All I see is the WDMyCloud drive and when I click on it, it dims and seems to try then says Unable to access device.

What’s wrong? 

2

it seems that this is a problem for most of us not a few people 

3

Yeah, it’s just a few people, not most…

http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#M1130

4

Most important: Open Port 443 for the NAS’s IP address, I had this issue for a few hours when figured it out.

5

Same thing here. Don’t know how to figure it out.

6

BullZeye, How and where should I open the port? 

7

Find your routers manual, they write it down there.

8

I got i working today by doing the port forwarding but it says it failed and set up a relay.

So it seems to work now remotely but it is the relay mode that was panned.

9

If it says relay connection established your port forwarding is not working properly and it’s using WD server as relay to comunicate remotely.