Unable to connect locally (WD Discovery, login service unavailable)


#1

Greetings! Past few days, I have troubles connecting to my My Cloud Home device via the WD Discovery. I am able to access it throught the Android app, and through https://mycloud.com/

I get the following error message: https://i.imgur.com/h59nVax.png


#2

Hello, I am experiencing this issue as well. I have WD Discovery installed on a couple devices. When it first happened I was unable to login, but reinstalling the software fixed the problem. Now I’m dealing with the same problem on a different device and nothing seems to help.

Logging in on the app or website works fine. For me it says ‘‘sign-up service not available’’ under the password section if I try to login. I would like a solution, because for me the drive is currently unusable.

WD Discovery: v. 3.0.384 and My Cloud Home: v. 1.5.0.84


#3

@decal08 @Lean058 please retry your logins again


#4

I tretried logging in again just now, and encountered the same error in the first post.
‘Internal server error’ is also displayed below the username/password section of WD Discovery.

WD Discovery V3.2.256
My Cloud V1.5.0.84


#5

@decal08 OK thanks…we’ve been able to identify the “Login Service Not Available” issue and are working on the fix.


#6

Thank you for the update. Looking forward to the fix!


#7

Please to fix it asap because this error is blocking the usage of the device. The issue is dated to 3 days ago and is still persist.