Troubelshooting My cloud doesn't appear on local network

#1

Hello guys

I replace my laptop and I cant find again my WD Mucloud 8T on my local network in my place.
It’s happear as connected in the page but before with my previous laptop I can connect on it as HDD on network. I can’t anymore.
Now I’m on Win 10 pro. Before I was on Win 7.

Any tips ?

#2

Check to ensure NetBIOS over TCP/IP is enabled, that the network is set to Private, ensure Network Discovery and File Sharing is enabled, and ensure the computer is connected to the same router as the My Cloud. See the following post, in particular Windows 10 Specific Method 1 through 6 for additional steps that may be needed.

https://community.wd.com/t/compilation-of-windows-10-methods-steps-and-solutions/142576

#3

Did you place your new laptop in the same workgroup?

Have you tried rebooting your router and then your new laptop?

What is showing when you click on network? See image below. Click on, tap or activate image to enlarge it.

For more information about My Cloud use this link.

#4

Dear Cat

yes it’s in the same workgroup
No I didn’t try to reboot everything but I can try.
Unfortunatly the icon of WDMyCloud doens’t appear when I click on network. It’s exactly my problem. :frowning:

#5

Dear Cat
i already relaunch the My Cloud + the router + laptop. Still not working. This is how it is appearing on my laptop.

On the Icon frcjordan it’s just giving me the possibility to open the website or to connect on the Mycloud as Admin

Ant tips ?

#6

Which My Cloud do you have, does it look like this ?

If not, and it is black then you need to go back to the WD Community and post your topic under Network Attached Storage for the device you have.

#7

Yes sure
But we have also another one (DL4100) as it’s showing up :slight_smile: on my laptop.
Before I change my laptop I was able to use both and have access to both.

#8

The Windows File Explorer View > Group By layout looks different than the default. Try changing the Windows File Explorer View > Group By to Category. It should then structure the icons by categories. For example the categories should be: Computer, Media Device, Other Device, Storage. One then double clicks on the My Cloud entry under Computer. Here is an example:

If you do not see any entries for the My Cloud devices under Computer then double check that; the My Cloud units each have a unique name, that each device on the local network are using the same local IP address range, that if using WiFi that it isn’t isolating the wireless network from the wired network, that each My Cloud has a static or reserved IP address, that NetBIOS over TCP/IP is enabled on the laptop, that the local network group for the laptop is set to Private, that File and Print Sharing is enabled on the laptop.

Try accessing the My Cloud using the My Cloud IP address rather than its text name. Sometimes one has to hit the “refresh” button in Windows File Explorer to trigger a refresh and have the My Cloud(s) show up correctly under the Computer category.

Also if using certain broadband provider routers one may have issues. The workaround is to connect the My Cloud to a switch. See the following WD Support document for more information:

https://support.wdc.com/knowledgebase/answer.aspx?ID=15086

And some have reported issues with their my Cloud using home mesh WiFi systems like; Google WiFi, Netgear Orbi and Ubiquiti.

#9

I had the same issue when my Windows 10 did an upgrade. Contacted WD support and they sent me a link to WD support which solved the issue immediately: How to Enable SMB 1.0/CIFS File Sharing Support on Windows 10:

Hope this helps others save a bunch of time. Costs me a few hours trying to figure this out!

#10

Official Western Digital Representative

Hey there again, @glcaan99!

Actually, you could also try to configure the Max SMB Protocol to SMB3 as the WD My Cloud EX2 Ultra series should be supporting it and it’s backwards compatible with SMB2. In terms of data transport, it should give you a much better performance. Moreover, it could prevent any more issues with the file access locally or remotely.
Here’s an article from our knowledge base that can assist you with this configuration.
Here are some additional links that might help you get more info about the Samba protocols:

  1. Which version of the SMB protocol
  2. Samba3/SMB2

Good luck! Hope it helps.
SuperSoph_WD

I’ve tried everything, possibly and imaginable,I’ve tried everything I’ve googled. Even Microsoft Level 2 Tech, couldn’t find a solution. I was able to get it working by changing the SMB1 to SMB3 under the network settings. for MycloudEX2ultra. Thank you so much for your help!!!

#11

We purchased new computers for our office and our WDMYCLOUD drive wouldn’t come up either. Did all of the suggestions above, nothing worked. Called and talked to “IT” support but after hours of phone calls, nothing. On a hunch, I went to DEVICE MANAGER and found where the WDMYCLOUD was. Right click on it and UPDATE THE DRIVER from online. Boom, it showed up immediately after the update. Hope this helps someone else!