Subtitle and auto stop

WD Legacy Products WD TV Live Streaming
1

I brought my wd smp a week ago performance well its great for me its worth it, but I encounter 2 problems…

First regarding subtitle when I play mkv files with hard code some of them shows the subtitle but most of my hard coded movie can’t show the subtitle using my wd smp…

Second I have movie that when I watch its stop automaticaly around 1 to 2 mins… 

I hoping that you can help me guys… thank you…

Firmware 1.16.13

2
  1. “Hard Coded” Subtitles are encoded in the video.

If they are “Embedded” or “External” subtitles then press the Option button during playback to select available subtitles

  1. If your movie “stops” after a minute or two … then the file is dodgy (either corrupt or incompatible)

post a Mediainfo output log file

http://mediaarea.net/en/MediaInfo

After installing on your PC … (On your video file right click and open with Mediainfo select View > Tree then File > Export >Text > Save then open the *.txt file and copy and paste the info here)

3

If it’s hardcoded it’s burned into the videostream and therefore cannot be turned off. So it’s probably not flagged ok but the WDTV ignore’s the forced flag anyway. So check out what track you want and how it’s flagged with MKVToolnix’s header editor.

4

thank you for the quick reply mr joey smith, but I already did what you say it still wd smp didnt recognize the subtitle but when I play file on my pc all the subtitle recognize and regarding to the file that stop automatically I did the same way I play on my PC the the file was ok didnt stop automatically… this is the one of my files the wd smp didnt recognize the subtitle and stop automaticaly… 

General
Unique ID : 217345608450159774718855480760516706405 (0xA3833DD6D849ABA197385B5F7BFF8065)
Complete name : G:\Remux\The.Croods.2013.1080p.BluRay.REMUX.DTS-HD.MA.7.1-PublicHD.mkv
Format : Matroska
Format version : Version 2
File size : 20.0 GiB
Duration : 1h 38mn
Overall bit rate mode : Variable
Overall bit rate : 29.1 Mbps
Encoded date : UTC 2013-09-15 17:05:02
Writing application : mkvmerge v5.8.0 (‘No Sleep / Pillow’) built on Sep 2 2012 15:37:04
Writing library : libebml v1.2.3 + libmatroska v1.3.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 38mn
Bit rate mode : Variable
Maximum bit rate : 30.5 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Format profile : MA / Core
Mode : 16
Format settings, Endianness : Big
Codec ID : A_DTS
Duration : 1h 38mn
Bit rate mode : Variable
Bit rate : Unknown / 1 509 Kbps
Channel(s) : 8 channels / 6 channels
Channel positions : Front: L C R, Side: L R, Back: L R, LFE / Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossless / Lossy
Language : English
Default : Yes
Forced : No

Text #1
ID : 3
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : English
Default : Yes
Forced : No

Text #2
ID : 4
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Spanish
Default : No
Forced : No

Text #3
ID : 5
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Portuguese
Default : No
Forced : No

Text #4
ID : 6
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Bulgarian
Default : No
Forced : No

Text #5
ID : 7
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Chinese
Default : No
Forced : No

Text #6
ID : 8
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Croatian
Default : No
Forced : No

Text #7
ID : 9
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Czech
Default : No
Forced : No

Text #8
ID : 10
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Hebrew
Default : No
Forced : No

Text #9
ID : 11
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Hungarian
Default : No
Forced : No

Text #10
ID : 12
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Indonesian
Default : No
Forced : No

Text #11
ID : 13
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Malay
Default : No
Forced : No

Text #12
ID : 14
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Chinese
Default : No
Forced : No

Text #13
ID : 15
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Slovak
Default : No
Forced : No

Text #14
ID : 16
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Slovenian
Default : No
Forced : No

Text #15
ID : 17
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Thai
Default : No
Forced : No

Text #16
ID : 18
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : The same subtitle format used on BDs/HD-DVDs
Language : Vietnamese
Default : No
Forced : No

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5

Search the forum (search box at the top of the page)  for posts regarding PGS Subtitles (only zlib compressed ones work. ‘apparently’)

http://community.wd.com/t5/WD-TV-Live-SMP-Discussions/Latest-firmware-and-PGS-subtitle-support-within-MKV-file/m-p/375143#M6896

http://community.wd.com/t5/WD-TV-Live-SMP-Discussions/PGS-Subtitle-support/m-p/308004#M2184

6

thank you I hope this is the solution to my problem. but what about the auto stop issue do you have solution there?

7

dunno, maybe try striping out the unwanted subtitles and keep and compress the one you require

16 uncompressed subtitles might be causing it to ‘stop / choke’

sorry, i’m not a a PGS expert … will leave it for others to chime in