Stuck on solid white LED - can't access my files

My Cloud OS 3 Personal & Network Attached Storage My Cloud
2

There have been several people here withthis issue. I would suggest creating a Support Ticket . It seems like you have exhausted the things we would try here on the forum.

There is another member here having this, and more, issue … read this

Can you ping the device, or have you tried? Was there a power outage that caused the device to reboot or a firmware update?