Stuck on solid white LED - can't access my files

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi All,

My device won’t initialise when powered on, i.e. it’s stuck on the solid white LED. I’ve tried the power off reset and power on reset, both with no success. I can’t see the device on my network.

Please assist. I don’t want to lose the files.

Cheers,

2

There have been several people here withthis issue. I would suggest creating a Support Ticket . It seems like you have exhausted the things we would try here on the forum.

There is another member here having this, and more, issue … read this

Can you ping the device, or have you tried? Was there a power outage that caused the device to reboot or a firmware update?

3

How long have you tried waiting for this? It is generally just a few minutes however depending on the issues it could take many hours to correct

4

Hi,
have you finally recover your device? I am facing the same problem, solid white LED.
Amir

5

Blinking white LED means fsck is in process. Solid white led means fsck is done. Blue LED comes on when the final script in rc2.d runs.

RAC

6

in my device LED does not turn blue, it stays white!
I got some tricks from WD support like reset the hard disk and connecting it to lap top to recover the data, but none worked for me.
any other suggestion?
Amir

7

When you say it stays white. Does it flash white at first then go solid white? Can you ssh into the drive?

RAC

8

it does not flash white it just stays white, no blinking.
even when I reset it, it starts with solid white…I cannot ssh into the drive, actually I don’t know how.