I bought it last week and setup was easy and I backed up my C F and G drives to it. Backup is on always update for all three drives but now when I go into SmartWare it now requires me to enter a login. On the bottom of the message box it says WORKGROUP and when I type anything into the user name box it appends it to WORKGROUP. It never takes any combination of user name/passwords that I have set up in either Windows 8.1 or on the My Cloud itself. It is no longer backing up any data.