Server not found in recovery mode

didiera · November 25, 2012, 5:25am

Hello,

I have a DX4000 and I’m trying to recover my server from an earlier backup.

I downloaded the latest ISO file and created the bootable USB key (chose the 3rd option). I restarted the server and got the “Recovery Started” on the LCD panel (blue power light is blinking… not sure what that means).

Now, I go back to my PC and click “Next”, tool tries to find the server on the network and… not found.

I can see the server’s IP on my gateway, PC and server are connected to the same router.

Any ideas?

Thanks

Gramps · November 25, 2012, 1:38pm

Not sure what you mean by see your servers ip on the gateway? Do you have any firewall on your PC other than Microsoft?

didiera · November 25, 2012, 2:08pm

HI Gramps,

I meant that when I log on my gateway configuration web page I can see the server listed as an active device and it has an IP address from the DHCP pool.

No other firewall than the win 7 one. I deactivated it but same result.

Regards

Gramps · November 25, 2012, 3:08pm

Good stuff. Ok, just to be sure. Shut down the wd box, clear release the dhcp, make sure it is gone, restart with the thumb and see if it gets an ip. Just want to be sure we are not looking at a stale record. May as well power cycle any/all routers and switches involved also

didiera · November 25, 2012, 4:36pm

Shutdown the sentinel, bounced the gateway, and switched the network port on the sentinel to be sure I see a new MAC address listed on active devices. Restarted the server holding the reset button until I see “Recovery Started” on the lcd panel.

Same issue: I can see the new device as active on the gateway, but the recovery tool on my PC still cannot find the server.

The blue power light keeps blinking even after the server is done restarting… is that normal?

Let me give you more details about my install, maybe it will trigger something: I have a U-Verse gateway, the server is plugged to a switch which is plugged to one of the ports of the gateway. On that switch, I have a PS3 (turned off for now) and an airport wireless router (on). DHCP is controlled by the main U-Verse gateway. The PC I use to run the recovery tool is wired to one of the ports of the gateway. All other PCs, phones, etc. are wireless on the airport. I don’t think there is anything exceptional that would prevent finding the server, let me know what you think.

Regards

Gramps · November 25, 2012, 5:48pm

Be a few hours before I can boot in recovery mode. If it says recovery started, it should be set. I will have to look and see if the power light is flashing.

I would think it would work the way you have it wired, but i reall do not know anything about the uverse gateway. for giggles, plug the pc into the switch with the server. It is possible the uv erse does not handle/allow odd ball ports

If that still doesd not work, just shut the pc and the wd box down and plug one end of a cat 5 cable into each and try again

As well there is a RECOVERY.LOG file in the WD folder of the thumb drive. Mioght look in it for any hidden gems of info

didiera · November 25, 2012, 10:01pm

Here’s what the recovery log says:

[11/25/2012 10:18:03 46c] Starting ServerRecovery.
[11/25/2012 10:18:03 46c] AddFirewallException
[11/25/2012 10:18:03 46c] Listener CListener created
[11/25/2012 10:18:03 46c] Listener UDP listener created
[11/25/2012 10:18:03 46c] Listener UDP listener created
[11/25/2012 10:18:03 46c] Listener TCP listener created
[11/25/2012 10:18:03 46c] ServerRecovery started and is listening for request.
[11/25/2012 10:56:12 664] Listener TCPListener::TcpEventCallbackStatic
[11/25/2012 10:56:12 664] Listener TcpEventCallback
[11/25/2012 10:56:12 664] Listener TCPListener::TcpConditionCallback
[11/25/2012 10:56:12 664] Listener TcpConditionCallback from 192.168.1.68
[11/25/2012 10:56:12 664] NumberUnauthenticatedSessions is called.
[11/25/2012 10:56:12 664] StartSession
[11/25/2012 10:56:12 664] Received connection.
[11/25/2012 10:56:12 6b0] Listener TCPListener::TcpEventCallbackStatic
[11/25/2012 10:56:12 6b0] Listener TcpEventCallback
[11/25/2012 10:56:12 6b0] Listener TCPListener::TcpConditionCallback
[11/25/2012 10:56:12 6b0] Listener TcpConditionCallback from 192.168.1.68
[11/25/2012 10:56:12 6b0] NumberUnauthenticatedSessions is called.
[11/25/2012 10:56:12 6b0] StartSession
[11/25/2012 10:56:12 6b0] We can only do one network session at a time.
[11/25/2012 10:56:12 6b0] SessionComplete: Number of active connections: 1.
[11/25/2012 10:56:12 6b0] End StartSession
[11/25/2012 10:56:12 674] Listener TCPListener::TcpEventCallbackStatic
[11/25/2012 10:56:12 674] Listener TcpEventCallback
[11/25/2012 10:56:12 674] Listener TCPListener::TcpConditionCallback
[11/25/2012 10:56:12 674] Listener TcpConditionCallback from 192.168.1.68
[11/25/2012 10:56:12 674] NumberUnauthenticatedSessions is called.
[11/25/2012 10:56:12 674] StartSession
[11/25/2012 10:56:12 674] We can only do one network session at a time.
[11/25/2012 10:56:12 674] SessionComplete: Number of active connections: 1.
[11/25/2012 10:56:12 674] End StartSession
[11/25/2012 10:56:13 594] Entering HandshakeThread
[11/25/2012 10:56:13 594] RestoreProtocol::Disconnect is called.
[11/25/2012 10:56:13 594] RestoreProtocol::Disconnect - calling socket shutdown.
[11/25/2012 10:56:13 594] Version mismatch is detected between client and server. Server version [16384, 16384]; Client version: [0]
[11/25/2012 10:56:13 594] Processing current request is aborted.
[11/25/2012 10:56:13 594] Exiting HandshakeThread
[11/25/2012 10:56:13 664] Handshake failed with error 13
[11/25/2012 10:56:13 664] Calling ~CSession.
[11/25/2012 10:56:13 664] SessionComplete: Number of active connections: 0.
[11/25/2012 10:56:13 664] StartSession - close socket
[11/25/2012 10:56:13 664] End StartSession

I’m going to attempt the direct connection and will let you know.

Regards

Gramps · November 25, 2012, 10:46pm

Is dot 68 your desktop/client PC?

Is your download over 7 gb?

You used an 8gb thumb drive?

You are just mounting this iso as a drive letter, you did not burn a dbl layer dvd?

Download the ISO again and make a new thumb?

Not sure why it says client server version missmatch

didiera · November 26, 2012, 3:16am

Yes, .68 is my PC.

I used a 16GB thumb drive. I mounted the recovery ISO using virtual CD.

I agree, not sure why it says the versions are different. I downloaded the ISO yesterday.

I will to make a new thumb as suggested.

Will keep you posted.

Regards

didiera · November 26, 2012, 6:35am

Hi Gramps,

Thanks to you I was finally able to connect to the server. I had to directly connect the server and my PC with a network cable without going through the router. Worked like a charm.

I did a reset to factory settings and am currently reconfiguring the server…

Thanks again for your help.

Gramps · November 26, 2012, 12:26pm

Yea boi

Love it when a plan comes together