RMA packing

[chetan_shah]

Hi.
Since no one takes time to read the off topic discussion, i thought to post it here.

Shoddy pathetic packing by rma dep

hi,this is chetan shah from india, a long time wd customer. And i mean really long 15 year and more. I recently had to rma 2 internal drives and i sent the bad drives to flextronics, Bengaluru, india. The drives were sent by me on 5th sept and it was delivered to them on 7th sept, and drives were entered into system on 10th sept, don’t know why the gap for 2 days, and they shipped the replacement on 19th. I was taken aback by the packing quality, they used cheapest and flimsest carton box t…

TL;DR - packing by wd has to improve, they are using 2mm cardboard box to pack the drives. box do not have the structural integrity to withstand the shipping