Problem to see & acces folders after fix dashboard errors 3xxxx

[AdidaKK]

Hello everyone i had a My Book Live Duo 4TB. Recently i had issues with errors 3xxxx when i try to create or update users, folders, etc…
this problem was fixed with this topic:

[GUIDE] Fix Dashboard Errors 3xxxx

I have seen several requests for an easy to follow guide on how to Factory Restore a MyBookLive when the Dashboard is throwing errors and won’t let you do anything, so here it is. Please note that this guide will not delete any data on your data partition but you will need to follow the steps at the end of the guide to re-link your shares. In a web-browser go to http://mybooklive/UI/ssh and you should see the following. Tick SSH Access Enable [image] If you are a Windows user, download Pu…

My problem now is i cant see any of my folder (music, videos, etc…) after this fix?, but the dashboard indicate that are 2.8TB usage from the 4TB.

the firmware installed is: MyBookLiveDuo 02.43.10-048 : Core F/W

please your help
best regards
Mauricio

[Hamlet]

Hello,

Have you tried a reset and/or power cycle?

[AdidaKK]

Hello Hamlet, yes, i reset the Nas, unplugged, but nothings works.
what its the power cycle?