WD Community

Power button

I contacted Wd support about the power button not working, here is their reply,

Thank you for contacting Western Digital Customer Service and Support. My name is Bill.
I understand that you would like to know about the power button on your WD Elements Desktop device.

This power button was designed to be used exclusively in conjunction with WD Smartware Pro for Windows software.

This software however is End-of-life and no longer distributed or supported. You can turn the drive off by removing the power cable after safely ejecting the drive from your computer.

How to Safely Remove the USB device from Windows or macOS

Steps to Safe Eject and Remove External Drives on Windows or macOS

My apologies for this inconvenience.

If you have any further questions, please reply to this email and we will be happy to assist you further.

Obviously the Wd elements needs redesigning with no power button to stop this confusion.
regards micken

1 Like
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.