Passport pro not copying files in certain directories (lost footage)

Hi there,

I use the my passport pro to sync / copy footage off of SD cards in the field.
It works great in most use cases.

However when inserting a card that has footage from a sony rx100v where there are video files and images in a complicated directory structure it only copies the pictures over. This caused me to loose a whole lot of video footage.

The directory structure on the SD card looks like this and it works fine if I directly copy the SD card to my computer but the passport is ignoring the video footage.

DCIM/100MSDCF/*.jpg .arw
private/M4ROOT/CLIP/.mp4

in this case it ignores the .mp4 and of course after it does it’s copying it deletes all directories on the SD card so footage is lost.

Sorry for the lost footage. Have you tried using recovery software? The Sandisk and Lexar software has always worked for me.