Well, I have a MyCloud 2 and I’m pretty pissed about this whole affair. Remote access is a large part of why I bought the product, so discontinuing the service makes the device useless for me. I hear all of the voices declaring that OS3 is obsolete but to be blunt, as a consumer who has paid for the product, that shouldn’t be my problem.
When I made the decision to buy the product, WD didn’t warn me that the online service might be discontinued in the future. Remote access was advertised as an integral feature of the product, not a ‘nice to have’ item that might not continue. There is no technical reason why WD can’t maintain the service - they are simply terminating it because they no longer want the expense of keeping it on. If that puts them in an un-viable position financially, that’s because they have lacked the foresight. I suspect however that they always intended to discontinue the service at some point, which makes it even more disingenuous of them to now be hiding behind the excuse of ‘inevitable obsolescence’.
Frankly, they could offer me a 75% discount on a new product but I wouldn’t take it as I no longer trust them. As planned obsolescence is clearly an integral part of their business strategy, they should be compelled to make this unambiguously clear to all potential purchasers BEFORE they buy.