On a MacBook Air and just installed Yosemite. Everything worked well before the upgrade now I am having issues with the software, Dashboard will not let me login, it goes to the dashboard and then immediately sends me back to login. Password is working because if I enter a wrong one it tells me. The Quickview also installs and is seen in System Preferences but there is no icon at the top of the screen. I try to do a clean install of the software but the WD MyCloud Setup cannot find the drive even though I can connect the drive through Finder and through my existing MyCloud app but not being able to check the Firmware or to reboot the drive is problemsome.
WD Tech Support - Is there an issue with the software and Yosemite?
I am having a similer problem in that since upgrading to Yosemite my MyCloud drive no longer appears in Finder under âdevicesâ in bottom left of the window. I have tried to re-install using the WD installation software but it cannot find the drive on my wifi network so I canât progress with the installation⊠is this purely a compatibility issue that we need to wait for an update or is there something else I can do? (I am fully up to date with WD firmware updates etc).
I have a non-retina MacBook Pro qith Yosemite and tried to setup my new MyCloud today. My Mac sees it, and using dashboard I donât have problems working in it, but even though I Installed/uninstalled several times, the My Cloud App wonât work, and only shows blank spaces and ânullâ everywhere:Â
I am having a similar problem. Â Using Yosemite, on a Mac Mini. Â Firmware is v04.01.00-408
After rebooting WDMyCloud Drive thru the browser interface. Â
  My TimeMachineBackups work just fine. Â
After a while ~2hrs, they start to fail, because it canât find the device anymore and âWDMyCloudâ is no longer listed as an available TimeMachine backup disk.
What I noticed is that my Shared drive is named âWDMyCloudâ after the reboot, and after a while, it shows as âwdmycloudâ and is no longer accessible by the TimeMachine or the WDMyCloud Public alias that was setup during install. Â The WDMyCloud-Dashboard is still available and has access to the drive. Â The Software WD My Cloud still has access to the drive.
Any suggestions, hints, solutions to this problem?
I have been racking my brain on this for weeks since I moved to Yosemite. It turns out it isnât Yosemite. I finally found a solution that was used in another of WDâs products. The issue: to connect with timemachine you have to use afp with the IP address of the device. Also, if you are using dhcp on your router, which I am, you need to use a static IP on the device. This is because the IP address can change with dhcp which will mess up your connection to the device. So, do the following:
Connect to your deviceâs admin panel via typing the Ip address into your browser
Go to settings and set your IP address outside of your DHCP scope
Grab the DNS servers off your router and enter. You wonât be able to connect with the mycloud app without that.
Your device will restart
On your MAC, open Finder, and select Go â Connect to Server
Enter afp://x.x.x.x where x.x.x.x is the new static ip. At this point, it worked perfectly.
I unfortunately recently purchased this product as a backup for my Mac.  Unfortunately, Time Machine for Mac repeatedly backed up to my internal harddrive and filled it up.  I attempted to recover via WD my cloud (so I could forgot this experiment) and Time Machine cannot connect to recover.  Any ideas??  What a messâŠ
I unfortunately recently purchased this product as a backup for my Mac. Unfortunately, Time Machine for Mac repeatedly backed up to my internal harddrive and filled it up. I attempted to recover via WD my cloud (so I could forgot this experiment) and Time Machine cannot connect to recover. Any ideas?? What a messâŠ
Hi rwspencer welcome to the Community, are you also using the Yosemite OS?
Iâm having the same issues as everyone else and after an hour phone calle the WD rep could not help me.Â
Could you clarify a few things on your suggested instructions below? Â I am not very computer saavy.
By â_Connect to your deviceâs admin panel via typing the Ip address into your browse_râ, do you mean my MyCloud device or the router? Â Is it the same IP address that is listed under âNetworkâ in âSystem Preferencesâ?
Where is âsettingsâ? On my Mac or in the browser after I type in the IP address?
Iâm assuming I will be able to get the DNS servers once I am able to follow steps one and 2 above.Â
Iâm having the same issue. Â I cant access the drive via the IP address in my browser bar. Â
Just updated to Yosemite. Â I had the same problem two months ago with another minor update. Â Last time I just had to wipe the desktop app and my mobile app and reinstall. Â This time no luck
I can still access the drive from my TV to serve movies, but the MAC can no longer see the drive. Â I tried to manually connect via finder âconnect to serverâ using multiple paths that had worked previously.
Pablo from we customer care walked me through a hard reboot. This worked when device was plugged into my Mac directly but then failed again after I shut down and restarted the laptop. I was trying to write files and it was running very slow. Now the Mac can no longer see the drive again.
Most recent version of firmware is installed. Iâll try another hard reboot of the device. Iâve spent a couple of hours on this. Customer service was very good. Worth the call. Any standard fix would be a huge help.
