WD Community

One of my My Books DISAPPEARED!

Hello,

I have been a Western Digital External Hard Drive user for WELL OVER FIFTEEN YEARS,
First starting with my 1 Tb WD Passport, WHICH SEEMED GIGANTIC TO ME, when the storage space of my ENTIRE COMPUTER was less than IT!!!

I have grown my External Hard Drives to Two Elements, and Two more My Books.

About an year ago, I started to notice that one of my My Book didn’t appear on the My PC screen!?
Truth be told, PROBABLY my fault, as I did A LOT OF DANGEROUS P2P downloading at the time, and have COMPLETELY RUINED A LAPTOP OR TWO

I wanted to check if I DID, IN FACT FRY IT UP, AND MY WINDOWS 10 (AND NOW, WINDOWS 11) WAS UNABLE TO RECOGNIZE IT COMPLETELY)

A few weeks ago, I checked the Device Manager, and just re-checked now,
I can see FIVE (THE FIRST PASSPORT, THE TWO ELEMENTS, AND THE TWO MY BOOKS) USB Mass Storage Devices!

I tried unplugging ALL BUT THE MY BOOK THAT DOESN’T SHOW UP ON MY PC,

I CAN STILL SEE AN USB MASS STORAGE DEVICE!

And I can DEFINITELY hear the My Book buzzing fan noise, so the power DEFINITELY COMES ON!

Not sure WHAT TO DO. . .

It has been WELL OVER TEN YEARS, and I DIDN’T PURCHASE ANY INSURANCE. . .

CAN ANYONE HELP ME :’(?

Thank you EVERYONE for reading,
and SPECIAL THANKS + <3 FOR THE PERSON WHO HELPS ME :smiley:

If it’s attached to your router, have you rebooted the router?

Is there a way to reboot your device? If not, then unplug it, wait a couple of minutes and then plug it back in.

try a generic USB enclosure for the disk.

after 15 years the disk probably has bit the dust, hard disks are not unlimited in service life

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.