We are still looking into these network issues. In order to help us determine what may be going on, we are asking those of you having network share issues to reset your devices once more. To make sure that you are correctly resetting both your device and your network, please follow the instructions below in the order that they are given. Once you have done the resets, please come back and post what happened.
To reset device and network:
1- Please go into Settings
2- Go to System Settings
3- Select “Reset to factory defaults” (My additional step)
4- Select OK
5- Allow reset to take place
6- Go to Settings
7- Go to Network Settings
8- Select “Network Setup”
9- Select “Automatic” or “Manual” (depending on your connection)
10- If “automatic” is selected, please wait until network setup is complete
11- If “manual” is selected, please enter address info, select finish and allow setup to complete
12- At this point, you should be able to view your Network Shares.
If you are now able to access your shares, excellent. However, if still have problems accessing your shares, could you please also post answers to the following questions:
- Are your shares private or public?
- Have you attempted to reset to factory defaults?
- Do your shares connect or disconnect after a power cycle?
- How long did you wait for the share to appear, before giving up? If you didn’t wait very long (1-2 minutes), could you try leaving it for 5-10 minutes.
As has been stated here in the community, you might want to restart your computer, if your shares are located on that computer.
