Is this a new device? Is the device located in a country that WD does not support? One should give complete information on the state of the device. There is conflicting info given. If one can write files onto the My Cloud Home (MCH) from the local network, then it should have been activated previously. If this MCH is used, it may require a 60 second reset. It is not clear what is meant by a full reset, it may mean different things to different users. If the device is used, it may have been damaged.
If this is a firmware update problem, look at the OTA update debug file. The device may need more than 7 days for the update to latest firmware.
