_ **Problem Solved** _
I would like to send KUDOS to Western Digital level 2 support (Jay) who worked with me on this issue, troubleshooting the device and ultimately sending out a replacement that fixed the issue! (So it was a hardware related problem). The best thing is that Western Digital took the initiative to call ME after reading this post!! They had a new WD Live Plus sent out the same day as well as a return UPS label !! Rarely, these days, do you find a company that goes above and beyond to support their customers and actually address and fix problems. I would definately buy more products from Western Digital in the future. Once again, thanks for the great support !!!
S Nelson
Rockford, IL
