Need steps to get to dashboard remotely

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
3

I asked a similar question to yours, and as you will see I received an explanation/solution that is likely yours, too. My problrm was I would often loose remote connection to the My Cloud when using the My Cloud app. It so happens that if the router is rebooted (for any reason) the My Cloud will close the ports forward to the internet. Home network is unaffected. The solution is to reboot the My Cloud after any router reboot ro reset the NAS’s ports to proper working condition again. See rhis link, and let me know what you think.