WD Community

Need some help with Gen 3 media player

  1. I have downloaded the latest firmware for this unit and followed the instructions for installation and it still does nothing.
    [/quote]

Did you try downloading ‘Rollback Firmware’ ?

DON’T INSTALL GPL FIRMWARE ! … it was delete Encryption Keys for Online Services eg. Netflix … which Can Not Be Recovered

When installing firmware on the USB … did you follow steps 1,2,3,4, 6 and 7 ?

Also, maybe try pressing the RESET hole underneath the WDTV

Also, have you tried both USB inputs ? eg. Front and Rear

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.