WD Community

Need model number

Moved passport to new win 10 computer. No files visible. Need to ID modle number for PN WDBBEP00110BRD passport to reinstall softward.

Welcome to the Community.

The model number corresponds to a WD Passport (Red):

http://support.wdc.com/product.aspx?A7YddCGmhfLS+kRl5tezUA==

The hard drive does not require software to work. Have you tried changing the USB cable and confirming if it still works in another computer with a different operating system?

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.