I have reset MyCloud to Factory Settings and I can’t sync “WDMyCloud”.
The message I get is: user ‘william’ has been deleted. To resume syncing with ‘WDMyCloud’, go to Settings . Folders to remove the drive and than add it back again.
I thought a Factory Reset Deleted all User Settings and Users themselves I also did a Complete Check of the drive and no errors were reported
You need to change the sync settings on the PC, I think; it still thinks there should be a ‘william’ share on the MyCloud that i is trying to sync with, but it no longer exists.
I have had a WD Technician look at the problem and so far they haven’t been able to solve the sync issue I am told by WD that the Factory Reset has been successful and then I get a message to say Unable to sync.
The Dashboard shown is exactly the same as mine except I have three shares and my user name william which I can’t get rid of even though I have done a Factory Rest twice.
I am beginning to think that WDMyCloud will not work for me.
I have had a WD Technican look at the problem and they are no further forward than they were at the beginning of the exercise.