WD Community

MyCloud Phone Backup auto deleting

Hi there!

Recently got the MyCloud and was wondering about the phone backup. If I delete a photo from my phone that has been backed up to the cloud, will it stay in the cloud or be automatically deleted from the cloud when the phone syncs again?

Thanks for the help!

Wergiforce

Hi,

If is a synchronization software, it will remove the file from the drive if you remove it from the cell phone.

If you are using a backup software, it will not remove the file from the drive once you update the backup.

1 Like

Hello,

My Cloud Mobile app for Android and IOS support a feature called “Auto Backup” under settings.
Auto Backup will COPY Photo and Videos to your My Cloud Device.
Deleting the Photo or Video from your mobile device DOES NOT delete the backed up file on your My Cloud device.

Hope this helps

1 Like

That clears it up, thanks both for the help!

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.