MyCloud has no internet access

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

I am using Netgear Router and My Clould NAS device, I tried all possible options mentioned in the settings like static ip, port forward to different port, also tried giving Google DNS1 & DNS2 still getting the same error “No Internet access”. I verified the router’s port forward it is configured correctly i also tested this port by visiting  www.yougetsignal.com

Please help me to resolve this “No Internet Access” error.

I tried the steps mentioned at 

http://community.wd.com/t5/WD-My-Cloud-Mobile-Apps/My-Book-Live-has-no-internet-access/m-p/299678/highlight/true#M639

and

http://wdc.custhelp.com/app/answers/detail/a_id/8526

2

Hello,

Check the router firewall, be sure to have the latest firmware updateon the MyCloud.