MyBook will not allow me to BackUp anymore

I would love some input if anyone has had this issue before! My WD MyBook will not back up anymore. When I click on “Backup Now”, it will momentarilly say “Backup in Progress”, but after about 10 seconds it goes back to “Backup Now” and says that the last backup was 4 months ago. When I click on “Settings” or “Help” nothing opens. I have tried clicking “Quit” and re-opening it but that hasn’t solved the issue either. If anyone has an idea or who I should contact please let me know!

Hi,

What’s the name of the backup software and what operating system are you running on your computer?

Hi, the operating system is Windows 8.1. I’m not sure what the name of the
backup software is. I have a MyBook that plugs in to my computer through
the USB port.

Thank you!