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My Passport Ultra 500 GB can't find restore files

Hello,

If you used the WD Smartware software to backup your files then you should be able to restore them without any issues. However, the WD Smartware software only does data backup. This means that is does not backup software/programs/applications.

In order to restore your files you can either use the WD Smartware software or you can just copy and paste the files from he passport to the computer.

Support for Western Digital Hard Drives | Western Digital

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