My new Mycloud Home Not working?

Several choices:

  • Call the nearest support office, which is in Israel. See if they are any better.
  • Sell it. Sometimes it is easier that way.
  • If you have friends or family in Israel, reset the device once more and send the MCH to them to see if they can plug it into their internet and activate it that way. Wait 7 to 10 days.
  • If you are good at hacking computer hardware, try to install Debian-OMV6 on the MCH. Such as this person did here.

Europe, Middle East & Africa

Retail Customer Support

Israel Ask a Question https://kb-he.sandisk.com/app/ask/ +80021102110 Local Time
M-F 9am - 6pm
(local charges may apply)