My Cloud was working fine then my network couldn’t see it anymore. The light also went solid yellow (maybe orange). I have pushed the soft reset button and same thing the light stays solid. I tried powering down & back on solid light still. Support says bad hard drive, but is there any way I can get…

My Cloud wont stay on & light is solid when on

cpt_paranoia October 19, 2017, 7:19pm 2

Have you tried a different router port, or network cable?

Does this problem coincide with a network change (e.g. a new ISP or router?)

Data recovery from a broken MyCloud (not if the HDD is broken…)