WD Community

My Cloud Services Currently Not Available (08/03/16) - Resolved

Dear WD Customer,

WD is experiencing a server issue and some of the My Cloud services are currently not available. This impacts My Cloud account creation, device setup, MyCloud.com login, My Cloud mobile applications, and WD Sync. WD is working to resolve the issue as quickly as possible.

We apologize for any inconvenience this interruption may have caused. If you have questions, or need assistance, please contact Western Digital support: Contact Support | WD Support

My Cloud Customers,

Thank you for your patience.

Users may still experience intermittent connectivity while our systems return to normal during the next couple of hours.

Thank you for your patience.
WD Customer Support and Services

MyCloud.com is now back online and running stable. ’

Thank you for your patience.
WD Customer Support and Services

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.