My Cloud OS5 - Indexing taking forever

YES

Photography is a hobby for me as well.
The cameras and photo editing software I use result in several files for EACH image I take. (Original, working file, exported JPEG. . .etc).

So what the NAS is doing is creating a thumbnail for EACH file. . .and using the thumbnails for the pretty images in the apps. I don’t need that.

Also. . . .I take you guys haven’t tried the “photo stream” yet? Nice and pretty. In my case a complete and utter mess because of the duplicate images with random time stamps.

Let’s not talk about the “albums” function. :wink:

Much of this could be solved by enabling the “indexing” and “Photos app” function to be selected on a directory basis, rather than at the share level. Some would argue that all my photo albums should be in a different “Share” than my “Photo archive”. Wish they would have told me that 5-10 years ago when I set up the directories on my NAS, PC’s, and External drives…

All of this was brought up during the Beta phase by a few people.

BUT FOR MY MONEY:
I need a NAS on my network for file operations, (i.e. simple backups) and as a media server for plex/windows media player. It does that basic function.

Access across the internet via VPN is a bonus. And it seems to do it. Security on the device has been improved. This is important.

Access across the internet via phone/internet is a bonus. . . . and for serious users. . . we have definitely lost capability with OS/5 web apps. (as discussed in other threads)

Of course. . . . these statements are my opinion. . .and clearly are NOT in the direction in which the software is being developed.

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I have tried. And it is even worse with me. :joy:
Because I have some old photos and some reference photos from the internet which have the wrong EXIF Data or just missing. And WD will sort all these files by “file created data”.

In this case, Google Photos will let you make modify for these files on the website, so you can fix it. But WD, no chance.

Me too. Just updated a PR2100 and EX2 Ultra – both are now unusable for over a day as they are completely consumed with indexing. I DO NOT WANT INDEXING! It’s a complete waste of time, space, etc. I don’t want or use pretty icons. The only “pretty” thing WD got rid of is the fractional use map of the disks on the Home page – that is useful, so they got rid of that. I’m sorry that I trusted WD and updated the firmware…

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I also agree withy square: I have 14,000 photos that I scanned from slides. Sorting them by scanning date is as useless as it gets; let me sort by filename only. What is wrong with WD? I spent a lot of money on these network drives, and I can do absolutely nothing with them anymore (until the indexing is done, I suppose).

They should of definitely made indexing an option. My experience isn’t as bad as others but 12 hours to index my library. I use the nas only in a library capacity so I don’t need thumbnails. I also miss the option of being able to rescan my library on the site, now you have to go to a separate site for Twonky server…

I upgraded to os5 and it’s been 4 days with 1.4 TB reindexing.
CPU still working round the clock at 80% and ram at 70%. have “attached” a USB pc fan under my ex2 ultra to keep it cool. The temps remain at 35-36 degrees Celsius range. the only concern is the fan is throwing dust inside so will be working on that.

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Ex2 Ultra 8TB with 1.5TB of data files has been indexing for 5 days now since updating firmware to OS5. The drive has been completely unusable. Why did I upgrade!!

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Exactly the same issue for me. Indexing is running for many hours and the CPU fan is at 10000 rpm for 100% of time : very noisy !
It is unbelievable and unacceptable for a such company as WD !!
Please, WD team, provide us quickly with a patch to avoid this over-indexing.

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Same issue for me. Updated yesterday to OS 5, my MyCloud Ex 2 Ultra is indexing since then (around 1TB data). Fan, noise and CPU usage are very high. As far as I see from you, I need to wait still some more days…

I have the same issue. for 3 days now. and the device uses 80-100% CPU and 80% MEM
Also I’m unable to connect from my Sonos system to mu music library
My NAS is an EX2 Ultra 2x4 TB set up in a mirror.

Br.
Hintz

I had my Plex app not working until i disabled the web access of my Movie folder.

Same for the Music library and I can still access to it from my Bose system.

I really hope WD will get this issue sorted out with the next update.

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It’s still indexing day 3 now…
Mine is about 100,000 jpg and raw files, plus music.
Photo’s go back to the 1960’s scanned in until digital cams came along.
There does not seem to be any control on the indexing (on or of for instance)
Not sure this has been a very good update…
I have another subject on the PR4100 (where I know I should be) about iscsi and windows.
Regards

Very, very frustrating – I’ve never had as bad a firmware upgrade as this one. My PR2100 (8TB x 2) is on day 3; I have no idea what it’s actually doing, or how long to finish. My EX 2 Ultra (3 TB x 2) took a day and a half; the indexing stopped but the CPU and memory use is still near 100% for a half day and still going. Neither can be used for anything else until this stops.

Also: when I log into either NAS, by IP address (as I normally do), my IP address is replaced by a link to https://device-local-.remotewd.com. I want to go directly to my NAS on my network not bounce through WD. According to IOS 5 instructions, I can access the NAS direct on my network, via routing through WD, or with port-forwarding. Is a part of this problem that indexing is done through an Internet bounce to WD?

I had no idea that WD considers it proper to stop my work for many days, so WD can do indexing that I don’t want. WD – PLEASE, how do we get out of this mess?

Typo somehow, the re-route goes to:
https://device-local-.remotewd.com

Again: https://device-local-longasciicode.remotewd.com
“longasciicode” is a long ascii link-specific list

6 days, about 40,000 photos, indexing is still no sign of ending. Of course with almost 100% CPU consumption.

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60k photos here.
I have no idea if the indexing is still working on my NAS. I lost access to the admin panel and the cloud web site. The “black box” stores all my files and it is working on them more than a day…

I don’t need thumbnails either. The NAS device is just a storage and backup device.

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It would be nice if someone from WD would let folks know how bad the indexing is going to be and for how long. The only thing I read during the upgrade is it would take a while.
I appreciate the community solidarity in this forum.

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Having the same, running for 48hrs and looking at what’s visible it’s not even half way and I have under TB.

Same here.
5 days and still indexing, 10000rpm fan, 58°C disks and no sign of stopping.
I don’t need thumbnails.
And I don’t want Cloud access, I want only local access. So I disabled the cloud access and the indexing has stopped, but I now can’t use the WD Cloud app to access my files locally anymore from my tablet/smartphone.
Very frustrating.

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