I have purchased wd cloud my home few days ago copied my data on it and from yesterday it suddenly stopped working, MCH is showing in router ip address list but the white lights keeps blinking and i have tried all methods like disconnecting power, changing lan ports, connecting directly to router but still its showing device is offline on the dashboard, i cannot access is locally either , by entering the MCH address or IP , it shows error . Tried pinging the ip and getting the response from it aswell. I have submitted the complain as well, if anybody can help that will be great
Edit: just checked the logs device firmware version is latest 9.4.1-101
It is never a good sign to see this but it will likely resolve itself after a while. The MCH is not a heavy duty media server and the SMR disk in it is likely to error out after periods of heavy activity. This is why other NAS manufacturers will not recommend using SMR drives in a NAS environment and they call this a âlight dutyâ storage system.
Youâve already have the debug_logs.tar, might as well look at the smartctl log in it to see if there are any obvious disk errors.
Yes, your HDD looks fine right now and you may just have to wait it out until it finishes. You have low life time hours on your hdd but errors can still occur early on in lifetime such as this HDD here. You wonât be able to do the test mentioned unless you take out the HDD or boot up the MCH with a diagnostic USB image (not usually possible and not documented).
also i have also been using same drive in my office for almost three years but i set up that with directly accessing the ip address and mounting the public folder to my finder, and its been working fine and had almost 3 TB Of data, so if it starts working should i move my data to public? will it helps with this issue or it happens anyway?
SMR drives require room to roam in order to be similar in performance to a CMR drive, so the more data you have on the HDD, the slower it gets. Consider moving to a proper NAS with proper compatible CMR HDD if you find yourself running out of space all the time. The My Cloud Home is cheap and easy storage and will usually last more than the 2 years that it is warranted to last as long as it is in a light duty environment. This is what Synology says about the WD SMR HDD:
Due to performance characteristics of SMR drives, this model is only suitable for light workload environments. Performance degradation may occur under continuous write operations. Please refer to this FAQ for more information.
Thanks, i will wait few days and then update about this, as of this moment its still in breathing mode, i last copied around 200, 300GB of data so i will give it few days
This sounded like you have done as much as you can as a home user. You may have received some kind of a reply from filing a support ticket. If possible download another debug_logs.tar and submit another ticket. The new log may show additional information.
Try to get warranty service if still applicable.
Keep waiting to see if MCH recovers.
Move on to something more reliable. Hopefully all your data has been backed up.
I have sent logs to them still waiting for response.
MCH is still On, Can you guide me if you know, is there any way to check logs ourselves in which we can see any kind of progress of what the process is currently going on? any progress of disk initializing etc?
So i got response from wd they looked at the logs file and sent this error and said to replace the unit after backing up my data from local acess and they sent the link to this
But the thing is i cannot access is through this as if i put ip in browser it says device is not ready and i cannot access through network either. When it was working i turned on local network access but still isnt working. What should i do now about the data thats stored in it?
Hereâs the error what they pointed out through logs
Thanks for reporting the details. It is not too often home users bothered to follow up with their results after asking the user forum for help.
It would appeared that your MCH is booting up incompletely and ended up in an emergency maintenance mode. This may have resulted in the drive not being mounted in the network.
You have nothing to lose by trying to manually mount the MCH in Windows at this point, it may or may not mount:
Start Windows command line by (Windows key + R then type âcmdâ without the quotes), then enter
net use V: \ipaddress\public /user:âuser nameâ âpasswordâ
So if your MCH ip is 192.168.2.22, local user name is danka and local password is âaaabbbâ you would enter
net use V: \\192.168.2.22\public /user:danka aaabbb
if it mounts in Windows, you will see âThe command completed successfullyâ
then go to Windows File Explorer and see if you can browse drive V:
If you canât mount the MCH, try to get warranty service and data recovery as suggested by WDC.
So, i was unable to take backup and my data is lost, Which is quite sad considering a its a brand new drive and it can fail and their is not way to take backup apart from using data recovery companies which ofcourse takes huge amount of money, so i have decided to claim warranty and send my drive back to them hopefully they replace the device and this time it works properly. Lesson learned to not trust these drives and take multiple backups.
Overall pretty dissapointed with this product and the response from WD
