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My cloud home se desconecto de la red

Tengo un My Cloud Home, esta conectado perfectamente a internet y corriente.
Luego de estar funcionando correctamente, se desconecta solo.
El My Cloud Home tiene una luz blanca suave (tenue) prendida de forma constante y no se conecta.
Intente hacer reset pero no funciona el reset.
Cual puede ser el problema?

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