My cloud home is trouble having connecting

I log in my cloud account to my Imac IOS 2021 but it shows the error " My cloud is trouble having…" What should I do to fix it?

Hi @Nhi,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask