My cloud home apps always said Offline

Just bought my cloud home unfortunatelly the android apps, my cloud home, it’s stucked in the login Page, always said OFFLINE so i cannot use it. Anyone can help?

Hello,

Please refer to the following KBA article: https://support-en.wd.com/app/answers/detail/a_id/28736/

Even i cannot create any account or i cannot sign in. Due to “offline”???