My cloud home apps always said Offline

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Just bought my cloud home unfortunatelly the android apps, my cloud home, it’s stucked in the login Page, always said OFFLINE so i cannot use it. Anyone can help?

SmartSelect_20201226-134527_My Cloud
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2

Hello,

Please refer to the following KBA article: Error

3

Even i cannot create any account or i cannot sign in. Due to “offline”???