My Cloud frequently not available remotely

#1

I have MyCloud application on my IPhone. When I set up MyCloud to connect to my drive at home this connection is available for a day or two. After that I need to set up the connection again as if the old one have never existed. This needs to be done at home (not remotely). So if I wanted to access the files remotely often this is not possible as the drive has disconnected.

I also have similar problems connecting via website. Random access - very often drive shows unavailable.
When I get home however drive is accessible at home network.

Any help is greatly appreciated.

Arek

#2

Hi amazurek,

You can try to check after performing power cycle on My Cloud Mirror device and ensure the Cloud Service & Connection Status to be ON & Connected. Also you can have a look on below article in this concern:

#3

The problem persists. Restarting and restoring firmware did not help.
Almost every time when trying to connect from my phone I get this.


What does this mean?
How to prevent this authentication revoking?