My Cloud frequently not available remotely

[amazurek]

I have MyCloud application on my IPhone. When I set up MyCloud to connect to my drive at home this connection is available for a day or two. After that I need to set up the connection again as if the old one have never existed. This needs to be done at home (not remotely). So if I wanted to access the files remotely often this is not possible as the drive has disconnected.

I also have similar problems connecting via website. Random access - very often drive shows unavailable.
When I get home however drive is accessible at home network.

Any help is greatly appreciated.

Arek

[Brandon.P]

Hi amazurek,

You can try to check after performing power cycle on My Cloud Mirror device and ensure the Cloud Service & Connection Status to be ON & Connected. Also you can have a look on below article in this concern:

https://support.wdc.com/knowledgebase/answer.aspx?ID=15181&lang=en

[amazurek]

The problem persists. Restarting and restoring firmware did not help.
Almost every time when trying to connect from my phone I get this.

What does this mean?
How to prevent this authentication revoking?

[amazurek]

This post helped me:

Authentication revoked

I have been using the IOS My Cloud app successfully for some years. In the last two months I regularly now get the message “Authentication revoked Authorization to this device is denied. Please enter a new activation code.” When on my home wifi network I can reconnect using “add device” and the password - no need for an activation code. However the reason for purchasing My Cloud was to be able to access photographs remotely from a private cloud - this now regulaly fails and I have to wait until …

Thanks