Until recently, my (3GB) My Cloud was working well enough (some remote access issues, the usual). It is about 25 months old and I had it on the “sleep” setting with the front LED turned off.
When I tried to access it last via a WD Live TV media player, the player said that the “source” has moved. This usually happens in the (very rarely) event of power failure. I tried accessing the drive from my Mac, but it didn’t show up in the finder, nor did the “WD Dashboard” work. I then unplugged the drive and plugged it back in.
After doing this, the front LED still did not come on - also the back Ethernet LEDs. I could hear the drive spinning up, with the usual noises it/any working HDD makes, but no LEDs.
- It is not the power adaptor (checked with another WD adaptor).
- I opened it (out of warranty anyway) and put the drive in a USB case - my Mac did pick up the drive (but it is obviously a different file format - ext4, so it can’t read it), and asked to “initialize” the drive. I then ejected the drive.
So what can be possible causes/scenarios of this?
1. Has the drive failed?
a) is it worth it to send the drive for data recovery, and if so, what is the difficulty of the recovery? Anything to keep in mind?
2. Has the casing/controller board failed?
a) Can I purchase another 3TB My Cloud and just swop the boards out?
b) Can I put the HD in any other WD Cloud product (i.e. EX2) and be able to access the data?
The point is what is the best way to get access to the data back, for both scenarios.
Any help/assistance/guidance would be tremendously appreciated thanks.